InsightsDesigning the IT Operating Model After a Major Acquisition
IT Strategy9 min read·

Designing the IT Operating Model After a Major Acquisition

M&A integration is where IT strategies succeed or fail. A framework for designing a unified operating model that captures synergies without destroying value.

Designing the IT Operating Model After a Major Acquisition

The first 100 days after a major acquisition are when IT integration decisions are made — often under pressure, with incomplete information, and with consequences that persist for years. The organizations that navigate this period most effectively are those that enter it with a clear framework, not just a project plan.

The fundamental question in post-acquisition IT integration is not 'how do we combine these two IT organizations?' but 'what IT operating model does the combined business need to execute its strategy?' The answer to the second question should drive the answer to the first — but in practice, the pressure to cut costs quickly often inverts this logic.

We recommend a three-horizon approach. In the first 90 days, focus on stabilization: ensure both organizations can continue to operate effectively, identify critical integration dependencies, and establish the governance structures needed to make integration decisions. In months 3-12, execute the high-value, lower-risk integrations: network connectivity, identity consolidation, and shared services rationalization.

The third horizon — application portfolio rationalization and operating model transformation — requires 12-36 months and should be sequenced carefully to avoid disrupting the business value that justified the acquisition in the first place. Organizations that try to compress this timeline typically destroy more value than they capture.